After sales service at ALLMATIC
Maximum after-sales support
Powerful systems are only as valuable as you exploit their capacities. To ensure full performance of the ALLMATIC clamping systems, we provide you with comprehensive media support and practical services. For example with:
- Operating instructions
- CAD models in 3D
- Videos
- Info on service
- Fast repair in our company
- Service partners worldwide
Commissioning & operating instructions
ALLMATIC clamping systems are commissioned with easy to understand operating instructions and clear videos. In the case of more complex systems and custom-made products, personal instruction can also be carried out at your site.
Guaranteed spare part supply
So that you can also plan long term with your clamping systems, ALLMATIC ensures a comprehensive supply of spare parts. We guarantee that you will also receive spare parts and a repair service for your ALLMATIC high-pressure vices for at least 20 years from purchase. This provides you with the necessary investment and planning security.
WARRANTY
ALLMATIC clamping systems are very durable. Nevertheless, to ensure that you are on the safe side, you receive a warranty of 24 months when you purchase our products. The warranty covers all product groups, replacement parts, accessories and repairs pursuant to §8 GBT (General Terms and Conditions). Register within 30 days after delivery with your personal QR code, which is located on the rating plate, and we shall even extend your warranty to a 48-month guarantee.
Repairs
All ALLMATIC products are designed for maximum durability. However, they are subject to natural wear and incorrect operation can quickly lead to damage. This is where our repair service comes in. Whether you have purchased directly from us or from a dealer, we shall be pleased to handle repairs for you – directly, quickly and simply. We complete more than 95% of all repair cases within 5 working days (from receipt of goods)! If required also express within 24 hours.
Our 10-day promise:
If you do not receive your clamping system within 10 working days, we shall pay the repair costs for you. (promotion-period of repair-promotions excepted).
SERVICE APP
All new models are also equipped with a QR code. You can thus access operating instructions, technical data sheets and CAD drawings conveniently via your smart phone or tablet. Your service app also contains a fast link to replacement parts and accessories as well as direct registration of service cases for your device.
Measuring pressure
Is the spindle pressure still precise? It makes complete sense to check the pressure of a spindle from time to time. For this, ALLMATIC provides a pressure load cell.
Certified service partners
For as fast a repair as possible, please contact us directly. In the Netherlands, Russia, Romania and in the US certified partners are also available
HEKU Tools B.V.
Telefon: +31 416 286-080
Telefax: +31 416 286-081
info@hekutools.nl
www.hekutools.nl
SC TOOL ONE SRL
Telefon: +40 268 4105-52
Telefax: +40 268 4105-56
sales@toolone.ro
Engineering Consulting Ltd.
Telefon: +7 495 9959696
info@e-consul.ru
www.e-consul.ru
Dapra Corporation
Telefon: +1 (0) 860 24 28 539
Telefax: +1 (0) 860 24 23 017
info@dapra.com
www.dapra.com
Product and article search
There is a search function (magnifying glass) at the top of every page. It is used to quickly and easily search allmatic.de. Simply enter the product name, the order or article number. With “Search” you can directly access all technical specifications of a product range, suitable accessories and product-related CAD drawings.
News
Overview of the latest news on ALLMATIC clamping systems
