Individual service
At ALLMATIC, the customer is the main focus
We provided comprehensive services before and after purchase: with well structured information on clamping system and their possible applications as well as first class advice on special solutions. So that you receive exactly the clamping system which is best suited to your needs.
With ALLMATIC, you also benefit after purchase: with a warranty of 2 years, a 24-hour repair service and at least 20 years’ availability of replacement parts, you are well served in the long term.
That is what customers say about ALLMATIC
Günther Reich, Production Manager at AHP Merkle GmbH, small series production:
“The repair service of ALLMATIC is impeccable. We once sent in a defective spindle, which Mr. Albrecht immediately took care of. It was remarkable … although we hadn’t requested an express service, we received a replacement within two days.”
Matthias Bachhofer, Production Manager at TRIES GmbH & Co. KG, large series production:
The after-sales service meets Mr Bachhofer’s expectations: “The service is good”.
The reliability of ALLMATIC also impresses him: “If a spindle should break, ALLMATIC already has a new spindle in stock.”
Herbert Mayr,
Managing director of ALLMATIC
“Naturally we do everything to ensure that our products last as long as possible under hard production conditions. I know some of our clamping systems which still do their work without problems after more than 20 years.
Unfortunately, you can’t turn physics off – where high forces occur, wear is also inevitable over time. For this reason, we count on fast repairs and long availability of replacement parts.”
Pre-sales
Comprehensive information pays off
Do you have questions about certain products? We shall be pleased to answer them – by phone or by e-mail. We provide you with support from Monday to Thursday from 8 a.m. to 4.00 p.m. and on Friday until 2.30 p.m.
We inform you regularly of new products and features in our News area, on our YouTube channel and in our newsletter.
Suscribe now (paper aeroplane bottom right) and you are always up to date!
In order to find the best possible clamping systems for your production straight away, simply enter the parameters for your production into the product finder – and you immediately have an overview of all suitable products with all important details.
Everything you need to know about us and our products – to download as a PDF or offline, very traditionally without a computer. The print version accommodates the personal preferences of many people who prefer to leaf through rather than scroll.
How ever good an ALLMATIC machine vice may look – its inner qualities count.
We provide you with 3D data of the ALLMATIC clamping systems, so that you can also learn about these in detail.
ALLMATIC clamping systems can frequently do more than one assumes at first glance. Our application examples help you to exploit these capacities as far as possible for your requirements. These examples may also give you new ideas for your production.
After-sales
Complete support even after your purchase
An ALLMATIC clamping system can only show all its strengths if used correctly. For this we provide you with easy to understand operating instructions, CAD drawings and videos.
High pressures, sharp swarf and hot cutting oil – ALLMATIC clamping systems come into contact with these day after day.
Regular care and service ensure reliable operation of your ALLMATIC clamping systems. Our videos show exactly what is to be observed for this and what is to be avoided.
With the purchase of our products, you receive a warranty for 24 months. The warranty covers all product groups, replacement parts, accessories and repairs (§8 GBT General Terms and Conditions). Register within 30 days after delivery with your personal QR code, which is located on the rating plate, and we shall even extend your warranty to a 48-month manufacturer’s warranty.
All ALLMATIC products are designed for an extremely long service life. However, they are subject to natural wear and even trained employees sometimes make operating errors. This is where our Service department comes in.
Whether you have purchased directly from us or from a dealer, we shall be pleased to handle repairs for you – directly, quickly and simply. We complete more than 95% of all repair cases within 5 working days (from receipt of goods)! If required also express within 24 hours.
Is the spindle pressure still precise?
It makes complete sense to check the pressure of a spindle from time to time. For this, we shall be pleased to provide you with an pressure load cell for just € 50.00. Simply send us the rental agreement.
The aim of ALLMATIC is that you work economically, safely and ergonomically with our clamping systems. And as long and trouble-free as possible. This is ensured by ALLMATIC in Germany and its certified service partners in Romania, the Netherlands, Russia and in the US.
Online training course for trainees
ALLMATIC Training Center
With ALLMATIC, the knowledge for correct clamping workpieces is easily imparted. Because the ALLMATIC clamping systems are easy to understand and operate: Thanks to their modular structure and ergonomic design, they are ideal for training in vocational colleges and manufacturing companies.
So that your trainees learn how to use clamping systems in a fun but also effective way, we provide you with a free 12-part video course. Currently available in german.
In the e-learning portal, newcomers learn the basics and areas of application of clamping technology step by step. They are thus ideally and effectively prepared for daily work with clamping systems. The 12-part video course is an ideal tool for fast and intuitive learning – the perfect addition to your curriculum. Currently available in german
Register your trainees now!
We ensure a high level in the Training Center with regular exams which the trainees have to successfully pass during the online course. When they pass the final exam, your trainees receive an ALLMATIC certificate. This is a good building brick in the still new career of the trainees.
Your contact for service questions
Customer Service
Phone: +49 8377 929–0
Fax: +49 8377 929–380
service@allmatic.de
For questions and technical information, we are personally available from Monday to Thursday
from 8.00 a.m. to 4.00 p.m. (Friday until 2.30 p.m.).